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It’s a Process: How BPM Benefits Dealers
Omnichannel systems are backed by business process management, which works behind the scenes to manage the components of online and instore sales.
Fraud Alert: Dealer Loses $88K to ID Thief
A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.
Shift Your Service Brand to Drive Customer Loyalty
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Hot or Hype? 5 Dealer Trends to Track
The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and digital retailing will affect your facility planning.
Q&A: Why You Mishandle Your Best Leads
Digital Air Strike’s Alexi Venneri discusses the results of the company’s latest mystery-shopping study and how dealers can improve the timing and quality of their responses.
Luther Automotive Targets HLV Customers
Minnesota’s Luther Automotive Group is targeting high lifetime value customers to boost sales and drive revenue in the service department.
How to Create a Killer Value Proposition
Create a competitive edge by discovering your dealership’s unique value proposition and sharing it with every prospective customer who visits your website.
6 Reasons Email Marketing Is Big Again
Looking for a new marketing channel in 2018? Take another look at email, a somewhat forgotten medium that offers a long list of compelling benefits.
4 Ways to Win Customers in 2018
Learn how getting up to speed with voice search and other new marketing trends can help keep traffic flowing as new-vehicle sales plateau.
Your Dealership in 2018: Resolve to Innovate
Learn how going mobile, rethinking social media, tracking customers, and exploring new apps and sales tools can bring true innovation to your dealership in 2018.

Internet Department News

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DealersLink to Unveil Vehicle Pricing Tool at NADA
The new tool lets users know who their new-car competitors are and features in-depth descriptions, rebate and incentive management, automated updates, and supply-and-demand insights.
Pearl to Debut Pre-Owned Marketing Platform at NADA 2018
Pearl Technology Holdings plans to unveil a ‘next-generation’ used-vehicle sales platform at this month’s NADA convention.
Clarivoy Offers ‘Any-Touch’ Attribution
Clarivoy’s new software was designed to ensure the correct marketing source receives credit in the customer’s purchase journey.
Flick Fusion Unveils Dealer Video Solution
Flick Fusion’s Video Warrior Package was designed to offer dealers a complete, turnkey video marketing solution.
Hyundai Lists CPOs for Sale on Carfax Website
Car buyers perusing’s used-vehicle listing can now choose to view certified pre-owned Hyundais listed by the factory.
Dominion Launches New Cloud-Based CRM
The new offering combines an intuitive interface with customized reporting and consumer-focused communication tools to create an easy-to-use CRM that will satisfy customers, sales reps and management, according to the provider.
Darwin Adds Accessories Functionality With RevolutionParts
The new feature was designed to empower dealers to capture their share of the multibillion-dollar online auto parts market.
Carvana Adds Vehicle Pickup Garages
Carvana Curbside creates a new option for the online retailer's users: street-facing garages that house sold used vehicles.
US Bank to Offer Financing Decisions Through AutoGravity
A new partnership between U.S. Bank and AutoGravity adds a vehicle-financing application and pre-approval component to U.S. Bank’s website.
ELEAD1ONE Introduces DealBuilder Digital Retailing Solution
ELEAD1ONE’s ‘game-changing’ application was designed to keep dealerships central to the online car-buying process.