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Usher in a New Era of Vehicle Sales
It’s not too late to bring your dealership up to speed with the changing habits of car buyers. Indiana dealer Peyman Rashid has a three-step plan.
6 Ways to Win Tech-Savvy Used-Car Buyers
Get more demos and close more deals with these six simple ideas for adapting your sales process to reward the efforts of online used-car customers.
It’s a Process: How BPM Benefits Dealers
Omnichannel systems are backed by business process management, which works behind the scenes to manage the components of online and instore sales.
Fraud Alert: Dealer Loses $88K to ID Thief
A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.
Shift Your Service Brand to Drive Customer Loyalty
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Hot or Hype? 5 Dealer Trends to Track
The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and digital retailing will affect your facility planning.
Q&A: Why You Mishandle Your Best Leads
Digital Air Strike’s Alexi Venneri discusses the results of the company’s latest mystery-shopping study and how dealers can improve the timing and quality of their responses.
Luther Automotive Targets HLV Customers
Minnesota’s Luther Automotive Group is targeting high lifetime value customers to boost sales and drive revenue in the service department.
How to Create a Killer Value Proposition
Create a competitive edge by discovering your dealership’s unique value proposition and sharing it with every prospective customer who visits your website.
6 Reasons Email Marketing Is Big Again
Looking for a new marketing channel in 2018? Take another look at email, a somewhat forgotten medium that offers a long list of compelling benefits.

Internet Department News

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Client Command Named an Inc. Magazine Best Workplace 2018
The distinction adds to an already impressive list of awards and distinctions, including a Pacesetter award, a 150 Best Places to Work List award from the Atlanta Journal Constitution, Atlanta Business Chronicle Best Places to Work List, and 6-time winner of the Inc. 5000 Fastest Growing Companies List.
Votes Pour in for 2018 Dealers’ Choice Awards
DCA voting has begun in earnest as auto dealers nationwide recognize their favorite vendors, suppliers, and finance sources.
Podium Adds Webchat to Customer Communications Platform
The software firm’s new feature allows dealers to manage and respond to all webchats from a single dashboard, consolidating SMS/text, Google Business Messaging and Facebook Messenger conversations into one place.
Voting Now Open for 2018 Dealers’ Choice Awards
Voting for this year’s DCAs has commenced with the launch of a survey open to dealers and dealership professionals until May 31.
Vboost 3.0 Includes Two New Products
The latest edition of Vboost’s viral marketing platform includes Vboost Live and Vboost Showroom.
STAR Releases 2018 Dealer Data Security Guidelines
They guidelines were created by members of the Standards for Technology in Automotive Retail and Michigan-based Nuspire Networks in an effort to provide OEMs and DMS providers with a variety of data security measures and industry best practices.
DealerDNA Earns Fiat Chrysler Certification
FCA dealers can join DealerDNA’s Synergie platform thanks to a new agreement between the factory and the digital marketing provider.
Carvana, SpringboardAuto Debut 'End-to-End' Ecommerce Solution
Carvana has teamed up with SpringboardAuto to launch an online vehicle purchase, finance, and home delivery solution.
Client Command Named Atlanta Pacesetter
The Atlanta Business Chronicle recognized Client Command as a 2018 Pacesetter, an annual list of Atlanta’s fastest growing companies.
MBUSA Adds Access, Inventory Channels to Online Portal
Dealers using MBonDemand.com now have access to third-party inventories, including off-rental units from Sixt Rent-a-Car.