Parts & Service

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3 Ways to Save on Shop Supplies
Follow this simple, three-step process to get a handle on your necessities and reduce or eliminate overspend.
Take Your Service Marketing to Another Level
Actionable data, predictive analytics, and marketing automation are the new keys to fixed ops success. Service marketing expert has a simple plan dealers can use to leverage all three.
4 Ways to Boost Your Car Count
Smart dealers run smart shops. Get more vehicles in and out of your service bays by improving your capacity, efficiency, productivity, and scheduling.
3 Elements of Service Customer Satisfaction
Reaching the next level of fixed ops requires dealers to consider and value their service customers’ implicit, explicit, and latent expectations.
Q&A: Service Does Not Equal Sales
Assuming every service customer will remain blindly loyal to the dealership is a mistake that costs unwitting dealers countless sales.
Service Advisors Are Exempt From Overtime Rules
Auto dealers finally have an answer to a critical compensation question thanks to a 5-4 Supreme Court decision in the Navarro v. Encino Motorcars case.
The Problem Child: Rein in Your Service Staff
Whether underperforming service advisors don’t know how to hit their goals or simply refuse, dealers must be prepared to take forceful action.
Status Checks Save Service Customers
Use this five-step plan to improve your status check process, prove you value your customers’ time, and keep them coming back to your shop.
Shift Your Service Brand to Drive Customer Loyalty
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Hot or Hype? 5 Dealer Trends to Track
The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and digital retailing will affect your facility planning.

Parts & Service News

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Votes Pour in for 2018 Dealers’ Choice Awards
DCA voting has begun in earnest as auto dealers nationwide recognize their favorite vendors, suppliers, and finance sources.
Voting Now Open for 2018 Dealers’ Choice Awards
Voting for this year’s DCAs has commenced with the launch of a survey open to dealers and dealership professionals until May 31.
CarMD: Check Engine Repair Costs Fell 10% in 2017
CarMD’s newly released 2018 Vehicle Health Index indicates more vehicle owners are taking maintenance and ‘check engine’ warnings seriously.
Fidelis PPM Adds Remote Auto Repair
A new feature of Fidelis PPM’s preventive maintenance platform was designed to help independent dealers attract more customers and sell more cars.
Black Book Teams With Mobility Sales on Vehicle Buyback Program
Under the new partnership, automotive dealers will be immediately alerted through Mobile Sales Solutions’ Vin-Up portable scanner and printer to a vehicle’s latest Black Book value when it's dropped off for service, enabling better resale opportunities with their service customers.
Ferman Volvo Honored by Xtime
Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.
Xtime Shows Dealers the ‘Fast Lane’ to Service Profits
Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.
myKaarma Raises $15 Million to Further Advance Product Development
The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.
Auto/Mate Adds Credit Card Processing
Auto/Mate has partnered with Worldpay to add a credit card processing feature to its DMS.
Bosch Debuts Virtual Assistant at NADA
‘Charlie’ is a new virtual service assistant designed to make dealership service faster while training techs in the process.