Parts & Service

Useful Articles

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Status Checks Save Service Customers
Use this five-step plan to improve your status check process, prove you value your customers’ time, and keep them coming back to your shop.
Shift Your Service Brand to Drive Customer Loyalty
Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.
Hot or Hype? 5 Dealer Trends to Track
The industry is changing, but not as fast as the media would have you believe. Learn how alt-fuel vehicles, flex parking, a skilled-labor shortage and digital retailing will affect your facility planning.
Getty Images How to Calculate Your Parts Turn
Analytics expert helps determine your gross inventory turnover, true turnover, and fill rate.
Focus on Fixed Ops: How to Thrive After Peak SAAR
When sales plateau, service and parts revenue becomes paramount. Use this three-part plan to optimize your fixed ops revenue.
Getty Images 3 Ways to Maintain Part Sales
Online retailers are entering the aftermarket parts game. Fight back with smart pricing, inventory and data.
Q&A: Service Retention Is Your Lifeboat
Online appointment-scheduling is a good first step for dealers looking to improve the customer experience in the service lanes.
Data Control and the DMS
Learn how Mike Esposito changed careers from engineering to auto retail and dealer software.
Service Advisors Are Working Overtime
The Ninth Circuit has reaffirmed that service advisors are not subject to exemption from overtime pay. Compliance expert unpacks Navarro v. Encino Motorcars LLC and the effect it could have on your fixed-ops budget.
Optimize PPM for Service Retention
Is easy and effective service retention too good to be true? Prepaid maintenance expert offers advice for keeping your shop at capacity.

Parts & Service News

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Auto/Mate Updates Open/Mate Integration Interface
The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.
AutoLoop Adds New MPI Tool
AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.
Affinitiv Tackles Service Absorption in New Ebook
‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.
Fidelis PPM Adds Deductible Reimbursement
Dealers selling Fidelis PPM maintenance plans can now enjoy complimentary auto deductible reimbursement coverage.
Auto/Mate Unveils Digital Signature Tool
E-Signature Capture is a new, tablet-based app designed to allow fixed ops staff to accept and store digital signatures.
AutoLoop: Dealer Tire Sales are Deflating
Analysts blame aftermarket competition and inconsistent advertising by dealers and OEMs for a declining rate of sales among dealership service departments.
Dealer-FX Adds Service Payment Feature
A partnership with OpenEdge has allowed Dealer-FX to add a feature service customers can use to review and pay invoices from a mobile device or computer.
Darwin Adds Accessories Functionality With RevolutionParts
The new feature was designed to empower dealers to capture their share of the multibillion-dollar online auto parts market.
AutoLoop Identifies Fixed-Ops Pitfalls
A new white paper from AutoLoop identifies three reasons for the gap between dealership service department processes and customer expectations.
Xtime: Mobile Appointments Up 56% in 2017
Proprietary data released by Xtime shows dealership customers are booking appointments online at a furious pace, typically on mobile devices and often outside business hours.