Parts & Service

1  -  25  of  136

March 15, 2018 - Industry News

Auto/Mate Updates Open/Mate Integration Interface

The latest update to Open/Mate’s API was designed to enable auto dealers to use third-party systems to create repair orders.

March 15, 2018 - Industry News

AutoLoop Adds New MPI Tool

AutoLoop’s new multipoint inspection tool was designed to help dealers earn service customers’ trust and sell more recommended work.

March 12, 2018 - Industry News

Affinitiv Tackles Service Absorption in New Ebook

‘Why Service Absorption Is a Dangerous Number’ offers a detailed guide on how to grow service profits using revenue per units-in-operation.

March 5, 2018 - Industry News

Fidelis PPM Adds Deductible Reimbursement

Dealers selling Fidelis PPM maintenance plans can now enjoy complimentary auto deductible reimbursement coverage.

March 5, 2018 - Industry News

Auto/Mate Unveils Digital Signature Tool

E-Signature Capture is a new, tablet-based app designed to allow fixed ops staff to accept and store digital signatures.

March 5, 2018 - Industry News

AutoLoop: Dealer Tire Sales are Deflating

Analysts blame aftermarket competition and inconsistent advertising by dealers and OEMs for a declining rate of sales among dealership service departments.

February 28, 2018 - Industry News

Dealer-FX Adds Service Payment Feature

A partnership with OpenEdge has allowed Dealer-FX to add a feature service customers can use to review and pay invoices from a mobile device or computer.

February 27, 2018 - Industry News

Darwin Adds Accessories Functionality With RevolutionParts

The new feature was designed to empower dealers to capture their share of the multibillion-dollar online auto parts market.

February 21, 2018 - Industry News

AutoLoop Identifies Fixed-Ops Pitfalls

A new white paper from AutoLoop identifies three reasons for the gap between dealership service department processes and customer expectations.

February 7, 2018 - Industry News

Xtime: Mobile Appointments Up 56% in 2017

Proprietary data released by Xtime shows dealership customers are booking appointments online at a furious pace, typically on mobile devices and often outside business hours.

February 5, 2018 - Industry News

DealerFenix Introduces Dealer Reporting, Workflow and Activity Solution

DealerFenix is a new system designed to improve process adherence and consistency, eliminate repetitive tasks, and automate activities.

January 30, 2018 - Industry News

Car Care Council Releases List of Top 10 Most Common Vehicle Repairs

Changing oil and oil filters, replacing wiper blades and air filters, and scheduled maintenance top the Car Care Council’s list of most common repairs. The list was developed using research from market research firm IMR Inc.

Tags: Car Care Council, IMR Inc., parts and service, Prepaid Maintenance, Vehicle Maintenance

January 24, 2018 - Industry News

CDK Global: Fixed Ops Profitability Is Within Reach

CDK Global details four actions dealers can take to boost service department revenue in a new report.

January 22, 2018 - Industry News

Dominion Launches Cloud-Based DMS

Dominion Dealer Solutions announced the launch of Dominion VUE, a new, cloud-based dealer management system.

January 17, 2018 - Industry News

Norman/Classic Adds Diminished Value and Depreciation Programs

The two new programs are backed by Lyndon Southern Insurance Co. The first provides a trade-in credit of up to $10,000 if a vehicle is involved in a collision and repaired, while the other pledges to cover depreciation (up to $10,000) if a vehicle is stolen and not recovered or is deemed a total loss as a result of an accident.

Tags: AM Best, F&I product, Lyndon Southern Insurance Company, Norman & Co., trade-in value, vehicle depreciation

January 3, 2018 - Industry News

Toyota Recalls Pickups, Other Models for Overloading Risk

Photo of Toyota Tundra courtesy of Toyota

Toyota is recalling 649 vehicles because they may have labels that inaccurately specify load-carrying capacity, according to the National Highway Traffic Safety Administration.

Tags: NHTSA, Recall, Toyota

December 27, 2017 - Industry News

1.4M Ram Trucks Recalled for Shifter Issue

Photo courtesy of FCA US

FCA US is recalling an estimated 1.48 million Ram trucks in the U.S. to help prevent drivers from inadvertently moving the gear-shifter out of the “park” position because of a faulty brake transmission shift interlock.

Tags: FCA, Ram, Recall, vehicle recall

December 27, 2017 - Industry News

Ford Mustangs Recalled for Instrument Clusters

Photo of Ford Mustang courtesy of Ford

Ford Motor Co. is recalling 2,100 2018 Ford Mustangs so dealers can update the instrument cluster software to address a potential vehicle rollaway risk.

Tags: Ford, Ford Mustang, Recall, Repair, software

October 31, 2017 - Industry News

ELEAD1ONE Releases Free Fixed Ops eBook

‘Fix Your Phones & Boost Profit in Your Service Department’ makes a compelling case for addressing and improving the way customers communicate with your dealership’s service department.

October 31, 2017 - Industry News

Boston Volvo Village Partners With New Balance Fitness Club

The partnership allows the dealership’s customers to work out while their cars are being serviced. It adds to a long list of benefits Boston Volvo currently offers, including 40 courtesy loaner vehicles, daily shuttles to Boston and Cambridge and complimentary Uber transportation.

Tags: Boston Volvo Village, Customer Experience, customer serice, parts and service

October 10, 2017 - Industry News

Maserati Selects Affinitiv to Power Retention Program

Maserati North America has selected Affinitiv as its exclusive aftersales marketing provider for the OEM’s LUX owner retention program.

September 12, 2017 - Industry News

ASI Launches Care Free VSC Program

Accelerated Service International (ASI) has launched Care Free VSC, a new program designed to benefit agents, dealers and customers with a combination of highly favorable terms and a built-in maintenance component.

September 6, 2017 - Industry News

Traffic Control Adds Acuant Auto-Fill

Traffic Control CRM announced the integration of its mobile app with Acuant Inc.’s data-capture and auto-fill technology, giving users the ability to scan and capture customer info anywhere in the dealership and with minimal disruption.

August 28, 2017 - Industry News

NADA Mobilizes Emergency Relief Fund for Dealership Employees Impacted by Hurricane Harvey

The NADA Foundation is calling on dealers and dealer association groups to donate online to its emergency relief fund. Dealership employees affected by the flooding can apply for financial assistance.

Tags: Hurricane Harvey, NADA Foundation

August 26, 2017 - Industry News

Study: Online Appointment-Scheduling Drives Service Visits

New research by Xtime shows a connection between online service-appointment scheduling and customer loyalty.

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