July 18, 2018 - Industry News
Dent Wizard International has acquired Image Auto, a regional provider of recon and wheel repair services.
July 17, 2018 - Industry News
The software firm's Virtual Service Advisor is now integrated with Autosoft's DMS. GoMoto users can now open repair orders, update customer appointments and information, and offer trade appraisals and upsell every customer.
Tags: Autosoft, DMS, GoMoto, service lane, software, technology
July 16, 2018 - Industry News
Vernon ‘Ray’ Branch, founder of fixed ops solutions provider KEEPS Inc., has retired at the end of a 25-year run.
June 27, 2018 - Industry News
Nicole Cockcroft of Central Florida’s Headquarter Mazda has been named Breakthrough Leader of the Year by Cox Automotive.
June 26, 2018 - Industry News
Zurich introduced comprehensive service sales training led by Steve Shaw, with full-day seminars across the U.S. to begin in July.
June 21, 2018 - Industry News
Four of the top 10 2018 ‘most American’ vehicles in Cars.com’s latest rankings are built by foreign-based factories, but Jeep claimed the No. 1 spot for the second consecutive year.
CarMD analysts say Michigan remains the most affordable state for ‘check engine’ repairs with an average total light repair cost of $333.
June 20, 2018 - Industry News
Dealers and dealership personnel have recognized 70 companies and individuals in 34 categories in the 2018 Dealers’ Choice Awards.
Auto dealers are using Vin-UP’s portable scanners and printers to retrieve Kelley Blue Book trade-in values and source pre-owned inventory from customers.
June 13, 2018 - Industry News
Singlethread makes the case for equipping the entire service department team with advanced communication, inspection, and reporting tools to speed up the repair process and improve customer service.
June 11, 2018 - Industry News
Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’ customer service experience.
June 4, 2018 - Industry News
A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.
June 1, 2018 - Industry News
Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.
May 31, 2018 - Industry News
Universal Technical Institute has opened a new, 108,000-square-foot, ‘state-of-the-industry’ campus in Bloomfield, N.J., in part to address a growing shortage of skilled technicians.
Dealers and dealership personnel who wish to recognize their favorite vendors and finance sources must submit their votes by midnight tonight.
May 29, 2018 - Industry News
President Trump’s tweet promising ‘big news’ for the automotive industry was quickly followed by an investigation that could lead to inflated costs for imported vehicles and parts.
A potentially serious cruise control issue has compelled Fiat Chrysler to recall more than 4 million cars, trucks, and SUVs.
May 14, 2018 - Industry News
DCA voting has begun in earnest as auto dealers nationwide recognize their favorite vendors, suppliers, and finance sources.
May 2, 2018 - Industry News
Voting for this year’s DCAs has commenced with the launch of a survey open to dealers and dealership professionals until May 31.
April 25, 2018 - Industry News
CarMD’s newly released 2018 Vehicle Health Index indicates more vehicle owners are taking maintenance and ‘check engine’ warnings seriously.
A new feature of Fidelis PPM’s preventive maintenance platform was designed to help independent dealers attract more customers and sell more cars.
Under the new partnership, automotive dealers will be immediately alerted through Mobile Sales Solutions’ Vin-Up portable scanner and printer to a vehicle’s latest Black Book value when it's dropped off for service, enabling better resale opportunities with their service customers.
Tags: Black Book, Mobile Sales Solutions, Service, service advisor, Vin-Up
April 16, 2018 - Industry News
Xtime presented Ferman Volvo Cars of Tarpon Springs, Fla., with its first-ever Customer Experience Excellence Award.
April 13, 2018 - Industry News
Xtime exec and ADT contributor Jim Roche has released a new book charting the path to greater fixed ops revenue.
April 9, 2018 - Industry News
The investment in the communications and payment software provider was led by Kanya Partners, the growth equity group of Kanye Anderson Capital Advisors LP. myKaarma’s solutions are designed to improve the customer experience, efficiency, and profitability of dealership service departments.
Tags: myKaarma, parts and service, software
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