September 17, 2018 - Industry News
Affinitiv has acquired Caldwell & Kerr Enterprises, forming a strategic partnership designed to enhance digital capabilities for a combined customer base.
A new partnership between Auto/Mate and Kimoby was designed to help dealers improve customer communications and CSI scores.
September 6, 2018 - Industry News
A survey of 3,550 customers and 404 dealership employees offers insights into how the service department experience drives dealership profitability and growth.
September 4, 2018 - Industry News
The newest feature in IHS’s WorldView online aftermarket solutions provides auto dealers and other users a view of what’s happening at the counter in near-real time.
August 20, 2018 - Industry News
Affinitiv has launched a series of free monthly webinars designed to help auto dealers maximize revenue potential.
August 17, 2018 - Industry News
A new report from LoJack details how dead batteries and missing inventory can slow the sales process and cost dealers fixed ops revenue.
August 1, 2018 - Industry News
Retail automotive software development expert Bridget Townsend has joined Rapid Recon as vice president of development.
July 18, 2018 - Industry News
Dent Wizard International has acquired Image Auto, a regional provider of recon and wheel repair services.
July 17, 2018 - Industry News
The software firm's Virtual Service Advisor is now integrated with Autosoft's DMS. GoMoto users can now open repair orders, update customer appointments and information, and offer trade appraisals and upsell every customer.
Tags: Autosoft, DMS, GoMoto, service lane, software, technology
July 16, 2018 - Industry News
Vernon ‘Ray’ Branch, founder of fixed ops solutions provider KEEPS Inc., has retired at the end of a 25-year run.
June 27, 2018 - Industry News
Nicole Cockcroft of Central Florida’s Headquarter Mazda has been named Breakthrough Leader of the Year by Cox Automotive.
June 26, 2018 - Industry News
Zurich introduced comprehensive service sales training led by Steve Shaw, with full-day seminars across the U.S. to begin in July.
June 21, 2018 - Industry News
Four of the top 10 2018 ‘most American’ vehicles in Cars.com’s latest rankings are built by foreign-based factories, but Jeep claimed the No. 1 spot for the second consecutive year.
CarMD analysts say Michigan remains the most affordable state for ‘check engine’ repairs with an average total light repair cost of $333.
June 20, 2018 - Industry News
Dealers and dealership personnel have recognized 70 companies and individuals in 34 categories in the 2018 Dealers’ Choice Awards.
Auto dealers are using Vin-UP’s portable scanners and printers to retrieve Kelley Blue Book trade-in values and source pre-owned inventory from customers.
June 13, 2018 - Industry News
Singlethread makes the case for equipping the entire service department team with advanced communication, inspection, and reporting tools to speed up the repair process and improve customer service.
June 11, 2018 - Industry News
Zendesk has released a free white paper illustrating a six-step process for auto dealers seeking the competitive advantage created by an ‘omnichannel’ customer service experience.
June 4, 2018 - Industry News
A new partnership between Auto/Mate Dealership Systems and Quik Video promises to help dealers improve service customer retention and satisfaction.
June 1, 2018 - Industry News
Fidelis PPM has partnered with Fixed Ops Pros to add a vehicle fluids check component to its prepaid maintenance programs.
May 31, 2018 - Industry News
Universal Technical Institute has opened a new, 108,000-square-foot, ‘state-of-the-industry’ campus in Bloomfield, N.J., in part to address a growing shortage of skilled technicians.
Dealers and dealership personnel who wish to recognize their favorite vendors and finance sources must submit their votes by midnight tonight.
May 29, 2018 - Industry News
President Trump’s tweet promising ‘big news’ for the automotive industry was quickly followed by an investigation that could lead to inflated costs for imported vehicles and parts.
A potentially serious cruise control issue has compelled Fiat Chrysler to recall more than 4 million cars, trucks, and SUVs.
May 14, 2018 - Industry News
DCA voting has begun in earnest as auto dealers nationwide recognize their favorite vendors, suppliers, and finance sources.
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