The Showroom

Useful Articles

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4 Ways to Attract and Keep Millennials
Erase the showroom stigma by making your dealership the workplace of choice for motivated and purpose-driven millennials.
3 Ways to Improve Training in Your Store
When managers demonstrate discipline in scheduling, preparing for, and delivering training, sales and F&I professionals develop the skills they need to meet and exceed their goals.
5 Ways Dealer Tech Has Failed Us
Critical thinking, sales and F&I training, and customer satisfaction are just a few victims of the wave of technology that has completely engulfed many auto dealerships.
Sales Pro of the Month: Tony Makes It Easy
Sales Pro of the Month Tony Ortega regularly reaches the 30-car mark at Mercedes-Benz of Plano (Texas).
Sales Pro of the Month: On the Right Path
Joel White is off to a fast start at Seymour Ford Lincoln in Jackson, Mich.
Who’s Afraid of the Electric Inventory?
ChannelNet’s Paula Tompkins wants dealers to modernize their sales and customer service processes before disruptive vehicle technology forces their hand.
It’s a Process: How BPM Benefits Dealers
Omnichannel systems are backed by business process management, which works behind the scenes to manage the components of online and instore sales.
March Madness: How to Coach Your Rookies
Give green peas a fair chance at success by playing to their strengths, building trust in the process, adjusting when needed, and allowing them to close deals.
Q&A: Your Smell Affects Your Sales
Aromachologist Farah Abassi creates custom scents that energize car buyers and complement their dealerships’ brands, décor, and demographics.
Will Somebody Please Get That?
Phone skills are severely lacking in dealerships today, but one GM has a plan you can use to be sure every caller gets the right answer.

The Showroom News

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J.D. Power: Wholesale Prices Decline in June
June wholesale prices for used vehicles up to eight years in age fell by an average of 0.9% compared to May. Losses at the segment level were less than historic norms across the board on both the mainstream and premium sides of the market, the firm said.
Manheim Sees Record-Level Digital Adoption in First Half
The company reported that 45% of vehicles sold in the first half were to digital buyers on Manheim.com. The firm also detailed enhancements it’s planning to make to the Manheim Marketplace over the next few months.
Black Book Becomes Valuation Partner for MYEV.com
With today’s announcement, Black Book valuation data will be integrated with all EVs listed in the MYEV.com system, which will help buyers and sellers ensure they’re reviewing the most accurate and up-to-date valuations within the market.
Monte Perkins Earns Cox/NAMAD Rising Star Award
William Montez Perkins II is the recipient of the 2018 Rising Star Award, presented by Cox Automotive and the National Association of Minority Automotive Dealers.
CDK Global to Acquire ELEAD1ONE
The deal was first reported on Sunday by The Banks Report, which described the pending acquisition as checking off 'several boxes for CDK while filling a big product hole — a viable integrated CRM platform with significant market share.'
FTC, 12 Partner Agencies Conduct Used Car Rule Compliance Sweep
The compliance sweep, which took place in seven states, is the first since the agency's new Used Car Rule took effect earlier this year. Dealers who failed to comply could face penalties of up to $41,484 per violation.
Virginia Dealer Rolls Out Roadster's Online Car-Buying Platform
McGeorge Toyota is the latest dealership operation to add Roadster’s Express Storefront digital retailing platform. The dealership refers to its new website feature as ‘McGeorge @Home.’
Hartford BMW Store Unveils ‘Ultimate Showroom’
A $6.5 million renovation and expansion added 39,000 square feet to Hartford, Conn.’s New Country BMW retail footprint.
LotMonkey Expands Into Four New Markets
The company’s web-based merchandising platform is now available in Philadelphia, Louisville, Ky., Long Island, N.Y., and northern New Jersey. It allows dealers to instantly create and customize an infinite array of point-of-sale visuals.
Edmunds: Stage Set for Market Contraction
June’s annual percentage rate of 5.82% marked a 17% increase since January 2018. Add rising rates to a virtually saturated U.S. market, record-high vehicle prices, and historically high numbers of people who owe more than their cars are worth, and the stage is set for a market contraction, the firm said.